Welcome to “Basma” Shipping Services (hereinafter referred to as “the company” or “we”). Please read these terms and conditions carefully before using our services. By using our website and services, you agree to abide by these terms and conditions.

Privacy Policy

At “Basma,” we are committed to protecting your privacy and ensuring the security of your personal data. This policy aims to explain how we collect, use, and protect the information you provide to us.

Information We Collect:

• Personal Information: Such as name, address, email, and phone number.
• Shipping Information: Shipping details, sender and recipient addresses, shipment content.
• Payment Information: Credit card number or bank account details.

How We Use the Information:

• To provide shipping services and manage orders.
• To contact you regarding your inquiries or requests.
• To improve and develop our services.

Information Sharing:

• With our logistics partners to execute shipping services.
• With government or legal authorities as necessary to comply with the law.

Information Security:

• We take all necessary security measures to protect your data from unauthorized access, alteration, or disclosure.

Data Retention:

• We retain your information only as long as necessary to provide our services or to comply with legal obligations.

Your Rights:

• You have the right to access, correct, or request the deletion of your personal data.
• If you wish to exercise any of these rights, please contact us using the contact information provided below.

Terms and Conditions

• Acceptance of Terms:

  By using “Basma’s” services, you agree to comply with these terms and conditions. If you do not agree, please do not use our services.

• Changes to Terms:

  We reserve the right to modify these terms and conditions at any time. You will be notified of any significant changes via email or through our website.

• Services:

  We provide local and international shipping and delivery services. Prices and delivery times depend on the shipping destination and the type of service chosen.

• Liability:

  We are not responsible for any delays, loss, or damage to shipments due to circumstances beyond our control (such as natural disasters or uncontrollable events).

• Cancellation and Return Policy:

  Orders can be canceled before the shipment is received by us. After receiving the shipment, it cannot be canceled. For returns or exchanges of damaged shipments, please contact us within 7 days of receiving the shipment.

• Governing Law:

  These terms and conditions are governed by the laws of the Republic of Turkey, and Turkish courts have exclusive jurisdiction to resolve any disputes arising from the use of our services.

Contact Us

If you have any questions or requests regarding the privacy policy or terms and conditions, please contact us at:

• Email: info@basma-express.com
• Phone: +90 555 588 80 81
• Address: Istanbul, Turkey